01
Implementation onboarding
Structured configuration support so your school starts with the correct masters, roles and workflows.
TRAINING & CUSTOMER SUPPORT
Software works better when your team knows exactly what to do.
Microvidya combines implementation guidance, role-based training and ongoing support so administrators, teachers and management can use the ERP confidently in everyday school operations.
Implementation supportFrom setup to confident usage
01UnderstandCurrent workflow & required modules
02ConfigureMasters, roles & operational rules
03TrainRelevant users by responsibility
04LaunchGuided transition to live usage
WHAT SUPPORT INCLUDES
Practical help across the ERP lifecycle.
Support is organised around real school usage—not just software installation.
02
Data migration assistance
Support for moving validated school data from approved source files into the configured system.
03
Role-based training
Separate practical sessions for administrators, fee staff, teachers and other relevant users.
04
Go-live assistance
Guidance during the transition from existing processes to day-to-day ERP usage.
05
Ongoing support
Help with software usage, configuration queries, reports and operational follow-up.
06
Refresher training
Additional guidance when staff change, processes evolve or teams need a practical refresher.
TRAINING BY ROLE
Different users. Different workflows. Different training.
A fee operator, teacher and school administrator do not need the same training. Sessions should focus on the workflows each user actually performs.
School AdministratorsConfiguration, masters, user access, reports and overall operation.
Accounts / Fee TeamFee structures, collection, receipts, dues, concessions and reports.
TeachersAttendance, academics, homework, marks and relevant communication workflows.
ManagementDashboards, operational visibility and decision-support reports.
SUPPORT WORKFLOW
When you need help, the path should be clear.
Share the issue with useful context so the team can understand it quickly and guide the right resolution.
Share the query
Explain the screen, module and expected outcome.
Add context
Screenshots or exact steps help identify the issue faster.
Review & guide
The support team reviews the request and shares next actions.
Confirm resolution
Verify the workflow after the recommended action is applied.
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